Terms & Conditions

Welcome to Rasoi Wala! By accessing or using our website www.rasoiwala.in or placing an order with us, you agree to the following Terms and Conditions. Please read them carefully before proceeding.

1. Acceptance of Terms

By using our website or services, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent or guardian. Your use of the site constitutes your agreement to these Terms.

2. Services Offered

Rasoi Wala provides:

Online food ordering for takeaway or delivery.
Information about our menu, offers, and location.
Customer support via phone or online.

All services are subject to availability and may be modified or discontinued without notice.

3. Order Placement & Cancellation

Orders can be placed through our website or over the phone.

Once placed, orders cannot be modified or cancelled after a certain preparation time.

Rasoi Wala reserves the right to cancel any order due to unavailability of items, technical errors, or any unforeseen circumstances. In such cases, a full refund will be issued (if applicable).

4. Pricing & Payment

All prices listed on the website are in Indian Rupees (INR) and inclusive of applicable taxes.

We accept online payments via secure payment gateways (e.g., Razorpay, Paytm).

Prices and menu items are subject to change without prior notice.

5. Delivery Policy

Deliveries are subject to location availability and time slots.

Estimated delivery times are only approximate and may vary due to traffic, weather, or order load.

We are not liable for delays beyond our control.

6. Returns & Refunds

As food is perishable, returns are not accepted once delivered.

If you receive an incorrect or spoiled item, please contact us immediately. Upon verification, a replacement or refund will be processed.

7. User Conduct

You agree not to:

Misuse the website or attempt to hack or disrupt its functionality.
Provide false information during ordering.
Use offensive or inappropriate language while communicating with staff.

8. Intellectual Property

All content on the website—text, images, logos, menu items, and designs—is the property of Rasoi Wala and may not be reproduced or used without permission.

9. Limitation of Liability

Rasoi Wala shall not be held liable for:

Any indirect or consequential damages arising out of the use or inability to use the service.
Any delays, errors, or failures in delivery caused by third-party services or unforeseen events.

10. Modifications

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and continued use of the website means acceptance of those changes.

11. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes arising out of or in connection with the services shall be subject to the jurisdiction of the courts in Lucknow, Uttar Pradesh.

12. Contact Us

For any questions or clarifications, feel free to contact:

Rasoi Wala, Tiraha Munshipulia Chauraha, Indira Nagar, Lucknow
+91 8115286606
rasoiwala57@gmail.com